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FAQ
1. Samples: Bank TT, 100% payment in advance;
2. Bulk order: Bank TT, 30% deposit and balance 70% settled before shipment.
Delivery time:
1. Samples: 3-7 working days;
2. Bulk order: 30-40 working days
Warranty:
2-3 years warranty
Shipping Method:
1. By Express: DHL, UPS, Fedex, a fast and safe way for shipping, normally 3-5 working days for delivery;
2. By Air: In some area, the shipping cost by air is more favorable than by Express; 5-7 days for delivery;
3. By Sea: the most economic shipping method, but cost longer shipping time; large quantity, heavy and not urgent goods can choose this way.
4. Your shipping agent or forwarder.
After-Sale Service:
1. Quick reply on customers"questions;
2. If anything goes wrong with the products"quality, we will replace for you free and undertake the shipping cost.
3. Make you a happy ordering.
Quality Control:
100% of the lamps will be tested and keep lighting for 24 hours to test its quality reliability , and we will also test its; temperature after 24 hours’ lighting.Then after it is cool we again test 100% of the lamps to see if it still work well;
Each lamp should pass all these QC procedures before shipping to customer.
Delivery Detail:
We ship goods by UPS/DHL/FEDEX/TNT express which takes 3~ 5 days to arrive, or by air cargo which takes about one week to arrive . or by sea which takes about one month to arrive , depending on your actual requirements.
Our services:
1. For all your inquires about us or our products, we will reply you in detail within 24 hours;
2. We own well-tranied and passional sales & after- sale services who can speak fluent Engligh language;
3. We offer OEM services. Can print your own logo on product , can customize the retail box packing and other things.
4. We have very experienced R&D engineers and we have strong ability to do OEM projects.
